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Insurance collision repair is the process of restoring a vehicle to pre-accident condition when repair costs are covered by an auto insurance policy. Invisible Touch Inc. accepts all major insurance carriers and works directly with your adjuster to handle the documentation, approval, and repair process for collision damage in Bedford, MA. You bring your vehicle in — we take over from there.
Insurance collision repair at Invisible Touch covers the full scope of post-accident restoration: structural assessment, damage documentation, insurance-required photo reporting, parts approval, and final repair to pre-accident condition. You are never required to use the shop your insurance company recommends. You have the right to choose your own auto body repair provider in Massachusetts.
Get a free repair estimate – we’ll document the damage and work directly with your carrier.
200+ Happy Customers
in Bedford, MA
Collision insurance covers the cost of repairing or replacing your vehicle after impact with another vehicle or object, minus your deductible. Comprehensive coverage handles non-collision damage — hail, vandalism, falling objects, and theft.
What collision insurance typically covers at Invisible Touch:
What you typically pay out of pocket:
Your deductible is paid directly to Invisible Touch at the time of vehicle pickup — not to your insurance company. The remainder of the approved repair cost is billed directly to your carrier.
Insurance collision repair follows a defined process that begins the moment you bring your vehicle in for assessment — not after you’ve already negotiated with your carrier.
We inspect the full extent of collision damage, including structural components that are not visible in surface-level photos. This assessment generates the documentation your insurance company requires to approve the repair.
We contact your insurance carrier directly and submit the damage report, photos, and repair estimate on your behalf. You do not need to manage adjuster communication - we handle it.
Once your carrier approves the claim, we confirm parts sourcing and begin scheduling your repair. We work with OEM and quality aftermarket parts depending on your policy terms.
Repairs begin with any structural work required - including frame straightening if the impact affected alignment or chassis integrity - followed by panel repair, paint matching, and finishing.
Every insurance repair job is inspected against the original pre-accident condition before return. If additional damage is found mid-repair, we notify your carrier for a supplemental claim approval before proceeding.
In Massachusetts, you have the legal right to choose any licensed auto body shop for your insurance repair. Your insurance carrier may suggest a shop from their preferred network, but you are not required to use it. Choosing Invisible Touch Inc. over a carrier-preferred shop does not affect your claim eligibility or your payout.
Insurance preferred shops work on volume contracts - Invisible Touch works on your vehicle. We are not incentivized to minimize your repair scope to protect a carrier relationship. Our obligation is to restore your vehicle correctly.
Contact us to bring your vehicle in - we’ll handle your carrier from the first call.
Massachusetts law does not require you to get multiple estimates for an insurance collision repair claim. You can bring your vehicle directly to Invisible Touch Inc., and we will document the damage and submit the estimate to your carrier. Some insurers may request a second opinion, which we can coordinate.
Rate increases after a collision claim depend on your insurer and your claims history — not the repair shop you choose. Filing a claim for a not-at-fault accident typically has less impact on rates than an at-fault claim, but this varies by carrier and policy. Contact your insurer directly for rate impact specifics.
A supplemental claim is filed when additional damage is discovered during repair that was not visible in the initial inspection. At Invisible Touch, we notify your carrier immediately if supplemental damage is found and do not proceed until the additional work is approved. Supplemental claims are common in collision repairs involving structural components.
In Massachusetts, if you own your vehicle outright (no lien), you are generally permitted to accept an insurance payout without completing repairs. If you have a lien on the vehicle, your lender typically requires the repair to be completed before releasing the funds. We recommend confirming with your insurer before making this decision.
Most insurance collision repairs are completed in 5–10 business days, depending on the extent of structural damage, parts availability, and adjuster approval timelines. We provide an estimated completion window at drop-off and contact you directly if the timeline changes.
Invisible Touch Inc. manages the full insurance collision repair process for drivers in Bedford and throughout the greater Boston area. Bring your claim number, and we take it from there.